At EMQ, we’re customer-oriented. The job doesn’t just end after you download our software. That’s why we’re committed to helping our customers create a competitive IoT system – no matter their industry. Our team is composed of more than just MQTT gurus. We’re solution architects. We’re big data and DevOps engineers. We help our customers design, implement, and troubleshoot no matter the stage of the project. Whether you’ve downloaded our open source solution, or you require comprehensive 24/7 commercial system support – we have your back.
|Online chat tool support||Yes||Yes|
|Telephone hotline support||No||Yes|
|Response time||8 hours||2 hours|
|Hot bug fixes||No||Yes|
|3rd-party plug-in support||No||Yes|