At EMQ, we’re customer-oriented. The job doesn’t just end after you download our software. That’s why we’re committed to helping our customers create a competitive IoT system – no matter their industry. Our team is composed of more than just MQTT gurus. We’re solution architects. We’re big data and DevOps engineers. We help our customers design, implement, and troubleshoot no matter the stage of the project. Whether you’ve downloaded our open source solution, or you require comprehensive 24/7 commercial system support – we have your back.
|Support hours||Business Hours||24/7|
|Online chat tool support||Yes||Yes|
|Telephone hotline support||No||Yes|
|Response time||2 hours||Within 30 mins|
|Hot bug fixes||No||Yes|
|3rd-party plug-in support||No||Yes|
Support pricing is based on the number of EMQ X server clusters, as well as the number of connections. Pricing is available from your regional sales team. Please request a quote for more details.